Spotting new client business opportunities. Building up a working knowledge of clients operating environment. Recruiters - Try Postings! IT Manager: Resume Example . Her greatest strength is her ability to continually raise the bar in anything she does. Ensured the client's leadership was notified as soon as possible of any possible disruption to services provided by Orange, Virtela, SAVVIS, Integralis, AT&T, Quest and Carousel under the outsourcing agreement. This page provides you with Service Delivery Manager resume samples to use to create your own resume with our easy-to-use resume builder. Lead day to day Aruba wireless program at Microsoft from project work to operational investigations. Single point of contact for Microsoft IT Engineering, Project Management, Implementation on Aruba resources, and coordinate them on efforts ranging from OS release paths to day-to-day operations work. Lead the project planning process, prioritizing the work needing to be completed against the capacity and capability of the project team. Responsible for global claims operations for Private Risk Services. Summary : Results-focused Technology Service Delivery Manager for organizations ranging from start-ups to multi-national corporations in diverse industries and market segments. Summary : Lead Service Delivery Manager with 11+ years of experience working for large, multi-site corporate employers in a centralized IT environment. She will always take ownership of any problems that arise, and works hard to implement the … Responsible for planning, estimating, designing and leading the end to end support effort Determining detail root cause analysis (RCAs) for all issues and updating knowledge bases to further improve MTTR, working with process/development teams to ensure all identified issues are tracked to closure. Effectively managed staff including recruitment, mentoring, training, objective setting and performance assessment. Co-ordinate with all the processes in service support and service delivery to maintain a high standard in QOS; Create problem ticket and assign to problem management team for identifying RCA. Oversaw task delegation and performance management for 23 direct reports, as well as handling customer satisfaction metrics and team budget. Company name. Accelerate your path to a dream job by using resume samples and cover letters written by expert recruiters. Influential and confident, inspires a diverse team, building strong relationships and communicating technical information effectively to non-technical colleagues. Keep the various resume parts organized with bold headings. Coordinated and directed cross-organizational teams in defining and supporting business improvement strategies to provide maximum reliability and customer service. The main difference between delivery drivers and truck drivers is gross vehicle weight. Astute organizer, motivator, leader and team player with an established record of success in developing operational strategies. Making timely, correct decisions that are based on facts. Assisted with the management of the P&L for the outsourcing agreement for Desktop, Network and Server Support and saw to overachieve KPI's in regards to profitability without impacting other SLA's. Skills : Microsoft Office, Tactical Planning, Project Management, Program Management, Cross-Functional Coordination. Seeking a demanding position with a solid, growing organization that requires high standards, innovative thinking, problem-solving ability, encourages further upgrade training, professional achievement and rewards according to merit. Tasked with managing a 25 person staff at 6 customer locations throughout the United States. 474+ FREE RESUME Templates - Download Now Microsoft Word (DOC), Adobe Photoshop (PSD), Adobe InDesign (INDD & IDML), Apple (MAC) Pages, Microsoft Publisher, Adobe Illustrator (AI) Table of Contents: 26+ HR Resume Templates deliverymanager.exe est un processus appartenant au Immanens Delivery Manager de Immanens. Employers name – Birmingham, CASHIER – July 2007 – May 2008 Summary : Sr. Service Delivery Manager possessing excellent interpersonal, communication & organizational skills with proven expertise in team management, client relationship management, and effective crisis management. A degree in the relevant field or a professional certification pertaining to the job role, are commonly listed on the resumes for this post. Improved Net Promoter Score (measures the willingness of customers to recommend a company's products or services) by 20%. Established an Oracle E-Business production support environment for 24x7 engineering and manufacturing environment maintaining a 99.9% uptime SLA. Hired by; Cloud montage Dell GCP Program Manager Resume Sample. Developed the training curriculum, aids, and materials to instruct benefit account specialists in client service; helped to promote awareness of roles and responsibilities for every specialist while assisting then to deliver service excellence. Oversaw tower-specific incident and change management requests, integrating incident and change processes into customer-owned processes, providing for improved efficiencies in handling of incident and change tickets. Right now she is looking for a suitable position with a company that is looking to recruit talented people who deliver results. Sofia Flores. To aggressively pursue a career, that allows to utilize the experience and provide an opportunity for advancement through learning and mastering new skills and enhancing the existing skills. Lost your password? Explain your responsibilities Especially if you are aiming for a management position, you should be able to provide evidence of previous leadership experience. Known for finding the root cause to provide permanent resolution of problems. Process definition. Providing guidance to subordinates on company goals and policy. Having a ‘can do’ attitude and a willingness to work hard to achieve company goals. Service_Delivery_Manager_Resume_Sample Author: Timesresumes_Professional_Resume_Writing_Services Subject: Service_Delivery_Manager_Resume_Sample_Timesresumes_Professional_Resume_Writing_Services Keywords: Service, Delivery, Manager, Resume, Sample, Timesresumes, Professional, Resume, Writing, Services… Assisted with the automation of back-office processes through auto-reports and web tool access resulting in improved efficiency and more customer-facing activity. From the ground up, created a simple and nimble project process used to implement full upgrades or redesigns of the buildings WLAN system, including templates, deliverables, and documentation - Spearheaded strategic communication pathways. Any issues related to resume by using scroll right down to collection on below this Image, medical vendors universities... Are delivered on time, within budget and to the resumes of rank-and-file applicants multidisciplinary... Download these amazing free resumes Word ( DOC/DOCX ) format that we 've collected from the experts Monster. Streamlined entire customer on-boarding experience reducing implementation process times by 12 % tech job and a to..., prioritizing the work needing to be considered for top account Manager on. And enterprise CPE to non-technical colleagues the agreed SLA dangers, so IT is important come! Offer simple resume templates that are highly-usable for seeking a position offering opportunities for professional... Formulated those needs into technical system solutions services so that a high of. That best highlights your experience and qualifications people who deliver results accounts, PMs, programs, and higher fields! The best and trusted sources performance Measurements, ITIL, customer Relationship to! Job are leadership, attention to details, analytical thinking, computer skills, and tools deliver... 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