Communication skills is one of the fundamental skill that look simple but needed a lot of training and mastery to be effectively. Without good communication skills, it easily create conflicts among people. No matter how hard we try to avoid conflict, it will happen whether at work or at home. By attending this training , you will learn what is stopping you from communicating effectively and the tips and tricks to influence. Once you open up your mind , you are on the way to diffuse conflict more effectively.